Oregon I/DD Director Releases Statement on PPL Transition Challenges, Contingency Plan Extended

Lilia Teninty, Director of Oregon Office of Developmental Disabilities Services released the following statement late Wednesday regarding the PPL transition issues that customers, families, providers, and case management entities have been dealing with the past several months and lays out a plan for the coming weeks:

“I am writing today with an update on the Personal Support Worker (PSW) payroll transition to PCG Public Partnerships LLC (PPL). Personal Support Worker (PSW) and employer enrollment with PPL has not gone as seamlessly as we would have liked. I’d like to acknowledge and thank everyone involved in this very difficult process.

CDDPs and Brokerages stepped up to get packets to employers and PSWs and have followed-up with them to get paperwork submitted. As we have worked with PPL to identify gaps in information, CDDPs and Brokerages again worked to fill in those gaps. Individuals and families have worked hard to complete necessary employer paperwork. And most importantly, PSWs have completed packets and tracked down information in the midst of the vital work they do with clients. All of this help has been instrumental, thank you.

Payroll transition to PPL: The payroll transition work began in August 2016. It included several changes to data systems, training and information sessions to CDDPs and Brokerages, and in-person information and enrollment sessions to help PSWs and employers complete necessary paperwork. Even with the extensive preparation, the transition to PPL has not been as smooth as we had expected. We are working with PPL to resolve the problems and have directed them to improve their customer service.

If you got a robocall from PPL: PPL recently did a robocall to notify employers and PSWs about missing paperwork. Some people who got the calls did not understand what they were supposed to do. If you are an employer of record, the call most likely was because of a problem with your Employer Identification Number. If you got the robocall you need to contact PPL right away to find out what is missing and get paperwork issues resolved.

Contingency plan extended: We have extended the contingency plan for payroll through the February 28 pay period. If the PSW and employer submitted accurate Social Security and Employer Identification Numbers, PSWs will get paid during the contingency period, even if other paperwork hasn’t been completed. That contingency plan made it possible to pay 99.2 percent of PSWs on January 18, 2017.Until April, PPL is providing a list to CDDPs and Brokerages of PSWs not paid. If an administrative error caused the error it will be fixed and the PSW paid the next week. If additional information needs to be submitted, the PSW will need to contact PPL to find out what is missing. Please know that after the contingency plan ends, all required information from employers and PSWs will need to be complete and logged at PPL in order to issue paychecks on time.

Direct deposit and W-2s: We know there were issues with direct deposit for PSWs who had not submitted the needed documentation before December 22, 2016 for the first pay period. PSWs that submitted direct deposit documentation before December 22, 2016 should have received direct deposit for the first pay period. Due to legal restrictions, TNT was unable to provide direct deposit information to PPL during the transition. W-2s for work done between January 1 and December 31, 2016 will come from TNT since they were the payroll entity for all of 2016.

For more information: What should you do if you have questions about the information that needs to be submitted? Your first step is to contact PPL’s customer service:

You can also “Follow” ODDS’ Facebook page, the eXPRS page or the Home Care Commission page on Facebook to get updates and helpful information.

Sincerely,
Lilia”

Additional resource: PPL’s Facebook page

ATTENTION PSWs: Time Sheet Due Date Adjusted by State, Now Due Early (December 19th)

The following notice was emailed to all Personal Support Workers working with INW customers on 12/13/2016:

The state has announced that it is shortening the time you have for submitting your time sheets by one day in the next payroll cycle, due to the changeover between TNT and PPL as state fiscal intermediary. In order to receive payment on time, you must have your time sheets in no later than Monday, December 19th, 2016. Brokerage processing time has been cut as well, pretty much eliminating our flexibility on late submissions.

 

 

 

P.S. – If you haven’t followed up on requests to turn your paperwork in to PPL, please do so now. We continue to be concerned about the low number of PSWs who are considered “good to go” in PPL’s system. If you’re not set up properly in the system, there’s no way to get you paid on time.

Click here for the 2017 PSW Submission and Payment Schedule

 

Policy Change Announced: Limit on PSW Hours on a Per-Customer Basis Beginning This Fall

The State of Oregon Department of Human Services has announced another change planned for disability services in our state.

Starting September 1st, 2015, Personal Support Workers may not be newly authorized to provide more than 50 hours per week of services to a single individual receiving brokerage services. For those currently working more than 50 hours per week, their allowable work hours will be reduced at the time of the customer’s annual ISP. (Note: PSWs may still work more than 50 hours across multiple customers, just not for the same customer. The cap is at the ISP level, not the provider level.)

In a Policy Transmittal released at the end of June, the Oregon Department of Human Services explained that the policy “is being implement to position Oregon for anticipated regulation changes associated with the Fair Labor Standards Act.” Historically, domestic workers have been exempt from overtime. The FLSA changes that.

INW will be contacting affected customers and providers quarterly, prior to the customer’s annual plan renewal.

If you are interested in reading about the changes in the meantime, please read the transmittals listed below.

*This post was updated   09.12.2015 to reflect the most recent information related to the change.

 

 

“Did You Get My Timesheet?”

Since the State of Oregon Department of Human Services began taking on Personal Support Worker and provider payment through its eXPRS system, one of the most common questions brokerages have received from providers is “Did you get my timesheet?”

There’s a relatively easy way for providers to access this information via eXPRS. ODDS’ Julie Harrison and her team have created a How To guide entitled “How to Find/View Plan of Care Service Claims”. Check out the guide by clicking here. You’ll learn how to read the eXPRS screens and determine where your payment claim is in the process. Be sure to bookmark this guide for future reference. (Of note: eXPRS refers to hours or miles keyed into its system as SDEs – Service Delivered Entries.)

One additional note: If you are sending invoices or timesheets via email, please be sure to use the billing@independencenw.org email address. If you are faxing invoices or timesheets, please be sure you receive a return confirmation that the fax was received.

Thanks for your continued partnership through the ongoing systemic changes. Your work is very much appreciated.

didyougetmytimesheet

Portland Metro Area Brokerages eXPRS Start Dates for Personal Support Workers

Brokerages statewide are moving Personal Support Worker payments into the State of Oregon’s payment system, eXPRS, effective this year. Below is a listing of when Portland metro area brokerages will move into eXPRS:

UCP Connections: November 2014 (already active)
Community Pathways: February 2015
Inclusion Inc.: March 2015
Mentor Oregon: March 2015
Independence Northwest: April 2015
SDRI: April 2015

 

Metro Area Personal Support Worker eXPRS Training Dates Announced

In January 2015, the Oregon Department of Human Services is putting on a series of trainings on their electronic billing system eXPRS. The trainings are specifically geared toward Personal Support Workers. You may attend a training at any of the sites below, whether or not you serve individuals at the hosting brokerage or county. The Independence Northwest training will be held on January 13th. Be sure to RSVP by emailing ODDS.training@state.or.us.

 

PSWTrainingsJan2014

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