ATTN: Providers – Updated Information on Payments and Provider Enrollment Agreement Timelines

calendar changeProviders, Customer Employers, and Community Members,

As you have likely heard by now, the State of Oregon Department of Human Services (DHS) has been moving toward changing the way providers of brokerage services are paid.

Since 2001, brokerages have operated as a fiscal intermediary for our customers and we have been responsible for provision of provider payment. For many years, DHS has shared its intent to update its systemic capabilities and pay providers of brokerage services directly instead. It looked like 2013 would be the year things changed.

In May of 2013, DHS sent out a missive to all Personal Support Workers, which included a copy of a Personal Support Worker Provider Enrollment Application and Agreement. The mailer stated “completion of this document is required for you to be on the State Registry” and that “by signing this agreement the state will issue a provider number which will be necessary for payment on or prior to October 1, 2013.”

However, the state’s payment change efforts have experienced continued delays and as a result of these delays payment will continue through brokerages for the time being. We are being told that January 1st, 2014 is the new target date for when you’ll be paid directly through the State.

Our office has begun receiving multiple calls from providers concerned about their payment and where it will come from as a result of the registry and the October 1st, 2013 deadline. We request two things:

1. Please continue to send your invoices and time sheets to Independence Northwest as you always have. We will follow our regular payment schedules for providers and you should experience no disruption in payment.

2. If you have not yet completed a Provider Enrollment Agreement, we implore you to do so. While we can’t be certain the new January 1st, 2014 date will be met, we know that eventually you *will* receive payment through the DHS payment system and you must be set up in order to avoid delay in payment. It’s imperative you have a provider number assigned to you before being paid. Please take a moment to take care of this important piece of business.

Thank you for your continued partnership, efforts and support of our customer base. And thank you for your patience during the current transition.

*Please note: We were told by state employees that provider organizations who are not already set up in the state’s payment system will receive a provider number via the state’s licensing unit. If you have questions about this, please contact Larry Deal at larry.deal(at)independencenw.org. Thanks.

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Stay tuned. More images are coming soon. rob1 rob7 rob5rob3
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Check out the some of the beautiful photos she’s taken of INW customer Cherish. You’ll see more of Cherish’s images on our promotional materials, on our office walls and on our website soon.

View all of Shelby Brakken’s Faces of Independence Northwest images here.

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