Oregon I/DD Director Releases Statement on PPL Transition Challenges, Contingency Plan Extended

Lilia Teninty, Director of Oregon Office of Developmental Disabilities Services released the following statement late Wednesday regarding the PPL transition issues that customers, families, providers, and case management entities have been dealing with the past several months and lays out a plan for the coming weeks:

“I am writing today with an update on the Personal Support Worker (PSW) payroll transition to PCG Public Partnerships LLC (PPL). Personal Support Worker (PSW) and employer enrollment with PPL has not gone as seamlessly as we would have liked. I’d like to acknowledge and thank everyone involved in this very difficult process.

CDDPs and Brokerages stepped up to get packets to employers and PSWs and have followed-up with them to get paperwork submitted. As we have worked with PPL to identify gaps in information, CDDPs and Brokerages again worked to fill in those gaps. Individuals and families have worked hard to complete necessary employer paperwork. And most importantly, PSWs have completed packets and tracked down information in the midst of the vital work they do with clients. All of this help has been instrumental, thank you.

Payroll transition to PPL: The payroll transition work began in August 2016. It included several changes to data systems, training and information sessions to CDDPs and Brokerages, and in-person information and enrollment sessions to help PSWs and employers complete necessary paperwork. Even with the extensive preparation, the transition to PPL has not been as smooth as we had expected. We are working with PPL to resolve the problems and have directed them to improve their customer service.

If you got a robocall from PPL: PPL recently did a robocall to notify employers and PSWs about missing paperwork. Some people who got the calls did not understand what they were supposed to do. If you are an employer of record, the call most likely was because of a problem with your Employer Identification Number. If you got the robocall you need to contact PPL right away to find out what is missing and get paperwork issues resolved.

Contingency plan extended: We have extended the contingency plan for payroll through the February 28 pay period. If the PSW and employer submitted accurate Social Security and Employer Identification Numbers, PSWs will get paid during the contingency period, even if other paperwork hasn’t been completed. That contingency plan made it possible to pay 99.2 percent of PSWs on January 18, 2017.Until April, PPL is providing a list to CDDPs and Brokerages of PSWs not paid. If an administrative error caused the error it will be fixed and the PSW paid the next week. If additional information needs to be submitted, the PSW will need to contact PPL to find out what is missing. Please know that after the contingency plan ends, all required information from employers and PSWs will need to be complete and logged at PPL in order to issue paychecks on time.

Direct deposit and W-2s: We know there were issues with direct deposit for PSWs who had not submitted the needed documentation before December 22, 2016 for the first pay period. PSWs that submitted direct deposit documentation before December 22, 2016 should have received direct deposit for the first pay period. Due to legal restrictions, TNT was unable to provide direct deposit information to PPL during the transition. W-2s for work done between January 1 and December 31, 2016 will come from TNT since they were the payroll entity for all of 2016.

For more information: What should you do if you have questions about the information that needs to be submitted? Your first step is to contact PPL’s customer service:

You can also “Follow” ODDS’ Facebook page, the eXPRS page or the Home Care Commission page on Facebook to get updates and helpful information.

Sincerely,
Lilia”

Additional resource: PPL’s Facebook page

ODDS Announces Direct Deposit Issues for Many Personal Support Workers

Important information just posted from the State of Oregon regarding Personal Support Worker pay and the PPL transition:

“The PSW payroll run for the end of Dec 2016 pay period has generated 10,612 checks/direct deposit payments to PSWs. Of those, 1,332 were direct deposit (13%) and 9,280 were physical paper checks (87%).

Due to Federal Banking Regulations ODDS was unable to transfer previous direct deposit information PSWs had with TNT to PPL. As a result, in order to make direct deposit payments, PPL must have a new direct deposit form on file from the PSW.

PSWs who sent PPL their direct deposit information before 12/22/16 had a bank pre-note test done and will receive direct deposit. For the 1,332 payments made via direct deposit, the funds should start showing in PSW bank accounts today (Wed 1/18/17) by 11:00 am PST and be there by 5:00 pm PST.

If PPL received the direct deposit information from the PSW after 12/22/16, the PSW can expect a paper check for this pay cycle.
The paper checks were mailed by PPL yesterday afternoon (Tue 1/17/17) and should be received in 2-3 business days.”

Source: eXPRS Facebook page

ATTENTION PSWs: Time Sheet Due Date Adjusted by State, Now Due Early (December 19th)

The following notice was emailed to all Personal Support Workers working with INW customers on 12/13/2016:

The state has announced that it is shortening the time you have for submitting your time sheets by one day in the next payroll cycle, due to the changeover between TNT and PPL as state fiscal intermediary. In order to receive payment on time, you must have your time sheets in no later than Monday, December 19th, 2016. Brokerage processing time has been cut as well, pretty much eliminating our flexibility on late submissions.

 

 

 

P.S. – If you haven’t followed up on requests to turn your paperwork in to PPL, please do so now. We continue to be concerned about the low number of PSWs who are considered “good to go” in PPL’s system. If you’re not set up properly in the system, there’s no way to get you paid on time.

Click here for the 2017 PSW Submission and Payment Schedule

 

Very Important Notice to INW Customers and Brokerage Personal Support Workers

writing-1149962_1280By now, Personal Support Workers and those that employ them should have received multiple communications from a variety of sources regarding a major change to the way PSWs will be paid. TNT’s contract with the State of Oregon as the fiscal intermediary is ending on December 31st and the state is transitioning to an outfit called PCG Public Partnerships LLC (known as PPL). This change requires action on your part – whether you are a PSW or if you are the employer of the PSW. We’re told that PPL has been reaching out to all affected parties via mail, via phone, and when possible via email.

 
If you do not respond to requests from PPL, you/your Personal Support worker will not be paid for services until you do. Once you’ve completed and submitted the paperwork, you should contact PPL to ensure they have received it and labelled it “good to go”. If you don’t take this extra step to confirm with them,  there is a strong chance you/your Personal Support Worker will not be paid for services in a timely manner.
 

What To Do

 

  • Are you a PSW or Employer who has received a packet from PPL? Great. Fill it out and return it.
  • Did you receive a packet and now have questions? Call their customer service line and get help.
  • Do you find the whole thing confusing and need more hands-on help? Attend one of the just-posted information sessions in Portland, Oregon City, or Beaverton. See below.
  • Haven’t received a packet at all? Call PPL and request one. Return it quickly to avoid delay in payment in January. Or attend an information session where they’ll print one for you and help you fill it out. At present, we do not have print capability in PPL’s system. We’re hoping for that soon, but have no promised date.

Here’s what you can’t do: nothing.

 

To date, this transition has been quite bumpy. While all transitions bring challenges, such a small number of people are currently properly enrolled with PPL that we are growing very concerned. We want to be sure Personal Support Workers are paid on time for the work performed for our shared customers.

 

Current data from PPL as of this posting shows that just 5% of Personal Support Workers supporting INW’s customers are up and running in their system. There are about 9% who are currently “in process”. In terms of Employers, right now 13% are complete in PPL’s system, with another 4%  in the pipeline.  Data changes daily, so we’re crossing our fingers these numbers grow considerably in the days to come.
 
If you haven’t received a packet or if you’re not sure if you’re all set, call their customer service line directly or plan to attend one of the newly-scheduled PPL Information Sessions where you can complete all your paperwork with help from one of their staff.
 
Please do not ignore this call to action. Click here to download a copy of the scheduled sessions.
 
Date
City
Location
Hours of Operation
Tuesday, Dec 13
Beaverton
Beaverton Activities Center
15200 SW Allen Blvd
Beaverton, OR 97005
9 am – 5pm
Wednesday, Dec 14
Oregon City
Clackamas Community College
McCloghlin Hall
19600 Molalla Ave
Oregon City, OR  97220
12 – 6:30pm
Thursday, Dec 15
Portland
Courtyard Portland Airport Location 11550 NE Airport Way
Portland, OR 97220
*accessible via Red Line/Cascade Station Max lines
*parking on site
12 – 7pm
Friday, Dec 16
Portland
Courtyard Portland Airport Location 11550 NE Airport Way
Portland, OR 97220
*accessible via Red Line/Cascade Station Max lines
*parking on site
12 – 7pm
 

PSWs and Customer-Employers: Get Ready for a Change in Who Cuts Paychecks for Brokerage Customers

What’s Changing?

In the last few weeks, Personal Support Workers and brokerage customers should have received information directly from the State of Oregon and/or SEIU regarding an important change just around the corner. For a good many years, TNT Fiscal Intermediary Services has issued paychecks for PSWs serving our customers. TNT’s contract with the state ends at the end of 2016 and a new agency, PCG Public Partnerships LLC (known as PPL) will be taking over this responsibility. So in the very near future, Personal Support Workers will stop getting payment from TNT and start getting payment from PPL.

 

What does this mean to Personal Support Workers and Customer-Employers?

Generally speaking, it means that Personal Support Workers and employers (be they a brokerage customer or a legal designee) have some paperwork to fill out. Right now, PPL is sending out mailers to three groups of folks:

  • Employers (customers or their designees) who employ PSWs (You’ll get a packet by mail on or around November 4th, 2016)
  • Personal Support Workers who work for one Employer (customer or their designee) (You’ll get a packet by mail on or around November 7th, 2016)
  • Personal Support Workers who work for two or more Employers (customers or their designees)  (You’ll get a packet by mail on or around November 8th, 2016)

Customer-Employers and Personal Support Workers can return their packets in a variety of ways: by mail, fax, or secure email.

 

What Help Is Available?

If you’d like some hands-on help, consider attending one of the optional Enrollment Information and Help Sessions for Employers and PSWs. Multiple sessions will be held here at Independence Northwest and there are sessions in all three metro area counties. RSVP for a session by clicking here. If you have received your packet, you can bring it to the session in your area to receive hands-on help. If you haven’t received it by the time the session you want to attend happens, they’ll print a packet for you there and assist you in person.

You can also call PPL Customer Services for help. Their number is listed on this flyer or you can visit this website.The state’s eXPRS Facebook page has a ton of resources related to the change as well.

 

Transition time is very tight on this, so be sure you’re responsive and get the help you need! If packets are not completed and processed by the end of the year, payment for services may be affected. If you have questions, don’t hesitate to reach out to PPL for help.

INW Hosting Day and Evening Info Sessions on Adult In-Home Services this October

What’s Changing?

In the last few weeks, Personal Support Workers and brokerage customers should have received information directly from the State of Oregon and/or SEIU regarding an important change just around the corner. For a good many years, TNT Fiscal Intermediary Services has issued paychecks for PSWs serving our customers. TNT’s contract with the state ends at the end of 2016 and a new agency, PCG Public Partnerships LLC (known as PPL) will be taking over this responsibility. So in the very near future, Personal Support Workers will stop getting payment from TNT and start getting payment from PPL.

 

What does this mean to Personal Support Workers and Customer-Employers?

Generally speaking, it means that Personal Support Workers and employers (be they a brokerage customer or a legal designee) have some paperwork to fill out. Right now, PPL is sending out mailers to three groups of folks:

  • Employers (customers or their designees) who employ PSWs (You’ll get a packet by mail on or around November 4th, 2016)
  • Personal Support Workers who work for one Employer (customer or their designee) (You’ll get a packet by mail on or around November 7th, 2016)
  • Personal Support Workers who work for two or more Employers (customers or their designees)  (You’ll get a packet by mail on or around November 8th, 2016)

Customer-Employers and Personal Support Workers can return their packets in a variety of ways: by mail, fax, or secure email.

 

What Help Is Available?

If you’d like some hands-on help, consider attending one of the optional Enrollment Information and Help Sessions for Employers and PSWs. Multiple sessions will be held here at Independence Northwest and there are sessions in all three metro area counties. RSVP for a session by clicking here. If you have received your packet, you can bring it to the session in your area to receive hands-on help. If you haven’t received it by the time the session you want to attend happens, they’ll print a packet for you there and assist you in person.

You can also call PPL Customer Services for help. Their number is listed on this flyer or you can visit this website.The state’s eXPRS Facebook page has a ton of resources related to the change as well.

 

Transition time is very tight on this, so be sure you’re responsive and get the help you need! If packets are not completed and processed by the end of the year, payment for services may be affected. If you have questions, don’t hesitate to reach out to PPL for help.

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