Personal Support Workers: Updated Incident Reporting Responsibilities

There are some rule changes effective November 1, 2019 that impact Personal Support Workers (PSWs).  PSWs statewide received the following information from the State of Oregon in October 2019.

Effective November 1, 2019, Personal Support Workers must report serious incidents to a supported person’s case manager (Services Coordinator or Personal Agent) immediately, but no later than one business day after an incident happens.

What kinds of things are PSWs required to report?

  • Serious illness that will result in hospitalization, bodily injury, or death without treatment.
  • Serious injury that risks a person’s life or permanent injury without treatment.
  • Physical aggression resulting in injury to the person, PSW, or others.
  • Person receives emergency medical care.
  • Person is missing beyond the time frame established in their ISP.
  • Person is admitted to a psychiatric hospital.
  • Person attempts suicide.
  • Person has an unplanned hospitalization.
  • A medication error that results in harm or puts the person’s health and safety at risk.
  • A safeguarding intervention or the use of safeguarding equipment included in a Positive Behavior Support Plan results in injury.
  • The use of a physical restraint that is not included in a Positive Behavior Support Plan.
  • Death

What must be included in the report?

  • Name of the person
  • Date, time, duration, type, and location of the incident
  • What happened before, or leading up to, the incident
  • Detailed description of the incident, including what you did
  • Description of injury, if injury occurred
  • Name of the PSW and any other witnesses to the incident
  • Actions by the PSW or others to keep the incident from happening again

Where can I get more information?
ODDS has created a training for PSWs and other providers to learn about their responsibilities to report incidents. See more information in this transmittal: APD-IM-19-068: Provider and Partners CAM training in iLearn.

 

 

Upcoming Changes to Oregon CCOs (Coordinated Care Organizations)

Upcoming CCO (Coordinated Care Organization) changes in our area have been announced. This includes the addition of Trillium to tri-county options and the exit of Willamette Valley Community Health, currently serving Clackamas.

Please see the notice from the Oregon Health Authority below for details and informational links:

OHA held a webinar with stakeholders across the state on August 22 to share the latest information about CCO 2.0 and the organizations that will serve Oregon Health Plan members in 2020. The recording of the webinar is now available online.

Learn more about OHA’s communications plan for members with changes to their CCO choices, the next steps in the awards process, and what stakeholders and providers can do to support members during this transition.

The following materials are available for you to download and are posted on OHA’s CCO 2.0 website: